Refund Policy
Refunds are handled according to the Refund Policy and applicable consumer law.
This refund policy applies to Piano Tune and its published services, including in-home piano tuning and action observation.
Eligibility for Refunds
Refunds are available for services that have been paid for but not rendered. To be eligible, you must request the refund within 14 days of the service date.
Exclusions
Refunds do not apply to services that have already been completed or to any add-on services. Additionally, no refunds will be issued for missed appointments.
How to Request a Refund
To request a refund, please contact our support team with your order details. Ensure you include your name, service date, and reason for the refund. office@pianotune.lol
Processing Time
Once your refund request is approved, processing may take up to 7 business days. You will be notified via email once the refund has been initiated.
Cancellation Policy
If you wish to cancel your service, please notify us at least 24 hours in advance to avoid charges. Cancellations made less than 24 hours before the scheduled appointment may incur a fee.